About this role
The Visitor Services Coordinator is a key member of the Visitor Services and Events Team. This role is focused on front of house operations at Richmond Barracks. Richmond Barracks is a building of historical importance located in Inchicore, Dublin 8. It is home to a library, garden and cultural workshops and events called Culture Connects.
Duties will include
- Deal with enquiries by phone, email or in person and manage bookings (including workshops, schools and groups).
- Provide world class customer services to all visitors, audiences and participants.
- Work to ensure that the building and activities perform to the highest possible standards in terms of accessibility and universal design.
- Support and facilitate the Culture Connects programme, Cultural Spaces hire and events at Richmond Barracks, and set up meeting rooms and events as required.
Essential criteria
- Minimum of one year of experience in culture, hospitality or an equivalent sector.
- A proven track record of excellent customer service.
- Proficiency across Google Workspace and ticketing software. We use Ticketsolve.
- An understanding of the work of Dublin City Council Culture Company and its ambitions.
- An understanding and awareness of what it means to offer an inclusive visitor experience.
Post Status: Fixed Term Contract (full-time), three years, a six-month probationary period applies. Salary: €34,811.00 gross p.a.This role requires full-time on-site attendance. Closing date: Wednesday 25 November 2026.Full recruitment notice and application instructions: https://www.dublincitycouncilculturecompany.ie/news/recruitment-call-visitor-services-coordinator-at-richmond-barracks