About this role
Job Title: Information Systems AnalystErrigal Country House Hotel Ltd is seeking an Information Systems Analyst to analyse, maintain and improve the hotel's information systems, operational reporting and data management processes.
Key Responsibilities:•
- Analyse reservation, property management, point-of-sale, payment and accounting systems to identify opportunities for improvement and automation.•
- Gather business requirements from hotel departments and translate them into functional specifications.•
- Analyse data flows between hospitality software, CRM and financial systems, identifying opportunities for integration and improved data accuracy.•
- Use SQL to analyse booking, guest, sales and payment data and investigate discrepancies.•
- Develop and maintain Power BI dashboards to monitor occupancy, revenue, bookings and operational performance.•
- Use advanced Excel, Power Query and pivot tables to analyse and reconcile data.•
- Configure and support Salesforce reporting, workflows and CRM data requirements.•
- Prepare system documentation, process maps, testing procedures and technical specifications.•
- Liaise with software providers and internal teams to implement system improvements and resolve technical issues.•
- Provide training and support to hotel staff on approved systems and reporting processes. Essential Requirements:•
- A relevant Level 8 degree or higher in Information Systems, Computer Science, Information Technology, Data Analytics or a related discipline.•
- Knowledge and practical experience of SQL, Power BI and advanced Excel.•
- Experience in business systems analysis, process improvement and data management.•
- Understanding of CRM systems, including Salesforce.•
- Strong analytical, problem-solving and communication skills.•
- Ability to work independently and collaborate with operational departments and external software providers. Employment Details:•
- Employment Type: Full-time•
- Working Hours: 39 hours per week•
- Annual Salary: €34,499.92•
- Location: County Monaghan, Ireland