About this role
# DUTY MANAGER – EVENING SHIFT**Masterlink Park West | Dublin****Salary: €39,000 per annum + Company Pension + Benefits + Quarterly Performance Bonus****Working Hours:** 40 hours per week**Shift:** Early afternoon start – evening finish**Flexibility:** Occasional weekend work may be required during busy operational periods.## Take the Next Step in Your Management CareerAre you an experienced warehouse or operations professional ready for your next career challenge?Masterlink Park West is seeking a motivated, hands-on **Duty Manager to lead our Evening Shift**, taking ownership of daily operations, developing a strong and motivated team, and ensuring we continue to deliver the highest standards of service to our customers.This is an excellent opportunity to join an established operation where you will have the responsibility and support to make a genuine difference. Working closely with our Operations Manager, General Manager and wider management team, you will play a key role in driving operational performance, improving processes and maintaining the highest standards of Health & Safety, Customs & Excise compliance and customer service.We are looking for someone who leads from the front, takes pride in developing people, is commercially aware and enjoys the challenge of managing a busy, high-performing warehouse operation.**You won't be doing it alone.** Full training will be provided, along with the support of an experienced management team to help you develop your knowledge of our operation and succeed in the role.## The RoleReporting to the Operations Manager and General Manager, you will take responsibility for the effective day-to-day running of the evening shift, ensuring operational targets, service levels and compliance requirements are consistently achieved.### Key Responsibilities**1. Operational Management & Performance**- Manage the day-to-day warehouse operation, ensuring productivity, efficiency and customer service targets are achieved.- Monitor operational KPIs, identify areas for improvement and implement corrective actions where required.- Plan and manage staffing levels, resources, holiday cover, absenteeism and overtime costs.- Monitor individual and team performance, providing coaching and support to achieve operational targets.- Ensure customer products are stored securely, picked accurately and handled carefully to minimise breakages.- Oversee product and waste management processes, including decanting, mixed wines and product destruction.- Coordinate annual, quarterly and weekly inventory counts, ensuring stock accuracy.- Prepare and review operational KPI reports on a weekly and quarterly basis.- Drive continuous improvement and encourage employee involvement in developing better ways of working.**2. Leadership & People Management**- Lead, motivate and develop the evening shift team, creating a positive and high-performing working environment.- Build strong working relationships with employees, colleagues and the wider management team.- Maintain high standards of employee engagement, welfare, attendance and performance.- Work closely with other Duty Managers to ensure consistency and effective support across all areas of the business.- Support employee training, development and performance improvement.**3. Health, Safety & Compliance**- Promote and maintain a strong Health & Safety culture throughout the site.- Ensure all warehouse activities comply with company procedures and relevant legislative requirements.- Maintain high standards of housekeeping, hygiene and ISO procedures.- Ensure compliance with Customs & Excise requirements, including applicable Revenue Public Notice requirements under Paragraph 7.- Monitor daily operations to ensure safe working practices are consistently followed.- Ensure all accidents and incidents are reported, investigated and documented promptly.## The Ideal CandidateWe are looking for a proactive and organised manager who can lead by example, communicate effectively and take ownership of the operation.**Essential Requirements**- Minimum 2 years' operational management experience within FMCG, bonded logistics, warehousing, manufacturing or production.- Proven experience managing teams and delivering operational performance targets.- Strong leadership, people management and employee engagement skills.- Good understanding of warehouse operations, stock control and inventory management.- Strong commitment to Health & Safety and operational compliance.- Good IT skills, particularly Microsoft Office and Excel.- Excellent communication, organisational and problem-solving skills.- A proactive approach with strong attention to detail.- Ability to work independently while contributing positively to the wider management team.- Flexibility to work occasional weekends during busy operational periods.**Desirable Experience**- Experience working within a bonded warehouse or Customs & Excise environment.- Knowledge of warehouse management systems, particularly SAP or Gaina.- Experience with KPI reporting, productivity analysis and continuous improvement programmes.## What We Offer- €39,000 annual salary.- Company pension scheme.- Additional employee benefits.- Quarterly performance-related bonus.- 40-hour working week.- Early afternoon start.- Full training and ongoing management support.- An established and supportive management team.- Genuine responsibility and the opportunity to influence operational performance.- Opportunities for personal and professional development.## Interested in Joining Our Team?If you are an experienced warehouse or operations professional looking for your next management opportunity, we would love to hear from you.If you have the leadership skills, operational experience and ambition to make an impact, we encourage you to apply.**Apply today and take the next step in your career with Masterlink Park West.**