About this role
The Technical Operations Analyst is responsible for supporting day-to-day service operations, improving performance through data-driven insights, and ensuring efficient coordination of technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service deliveryMain duties and responsibilities
- Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance
- Use Power BI to analyse operational data and generate actionable insights for continuous improvement
- Produce clear, structured reports for management and stakeholders to support decision-making
- Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations
- Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools
- Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance
- Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times
- Manage and optimise technical workflows to improve productivity and streamline operations
- Support ongoing system improvements and process enhancements across the service functionQualifications and experience
- Strong analytical and problem-solving skills
- Experience with Power BI or similar reporting tools
- Good understanding of operational workflows and service environments
- Strong organisational and coordination abilities
- Effective communication with both technical teams and stakeholders
- Experience in IT support, service operations, or facilities coordination (desirable)