About this role
- As a Customer Service Representative , you will work Monday to Friday in rotating shifts between 7:00 AM and 10:00 PM.
- Answer phone calls and emails from customers and partners.
- Collect and verify information.
- Provide technical support and maintain contact with repair workshops.
- Keep customers and all involved parties informed in a timely manner.
- Follow up on agreements and ensure all information is correctly processed in the customer file.
- You speak and write Polish, German, and English fluently to assist our customers effectively.
- You are comfortable working with computer systems and can multitask.
- You have strong communication skills and can handle phone calls and emails professionally.
- You are solution-oriented and always strive to provide the best support to customers.