About this role
The role holder demonstrates competence in all role requirements (repair, replace, recalibration and flat glass cutting) and consistently delivers all operational responsibilities to contribute to team goals Works independently on any type of vehicle without supervision or support from a team leader Delivers great customer service by understanding and responding to all customer needs, managing expectations and balancing priorities Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) Role models proactive engagement in complying with all policies, standards, and procedures with particular focus on the management of Health and Safety compliance Proactively contributes to engaging the team in meeting and exceeding KPIs Mentors and supports other technicians