Job summary

We are looking for a Receptionist to join our friendly and supportive Front of House Team, starting as soon as possible.

This is a busy, varied and rewarding role. You will be organised, patient focused and confident using IT systems (good IT skills are essential). Experience in a GP surgery would be an advantage but is not essential, as full training will be provided.

The role is 20 hours per week, working mornings from 8:00am to 1:00pm on a rota basis Monday - Friday. The successful candidate will also be expected to provide additional cover for colleagues during annual leave and sickness absence, where possible.

Main duties of the job

To use EMIS Web (Now Enlivio) computer system to make appointments for patients in accordance with the current surgery appointment policy.
To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.
To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocol

Please see the attached full person spec and job description

About us

Plashet Harmony Practice is a small practice in the East Ham, Newham. We have a list size of approximately 2400 people. Whilst we are smaller than other Practices in the nearby area we are very busy and we are looking for someone who can keep up in a busy environment and who loves a challenge.

We have one named GP (male) and one regular locum female GP and we have an experienced nursing team, including a nurse practitioner and a variety of additional roles gained through the PCN including pharmacists.

Job description

Job responsibilities

To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.
Work on a rota basis as described
To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral.
To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
Take requests for visits, ensuring all required information is recorded accurately on the patients record and passed to the doctor in a timely manner according to protocol.
Take messages for the clinicians and ensure these are put on the system as per the current surgery protocol.
Ensure that all communication, appointments and other messages are logged under receptionists own identification details as is practicable.
To undertake administrative and other tasks as requested by the Practice Manager and clinicians e.g. helping with audits, call-recall, scanning patient records, opening daily mail and scanning for doctor's review, patient registrations as well as any other requirements
To support necessary changes for Plashet Harmony Practice to implement identified system changes.
To undertake mandatory training and comply with all surgery regulations and procedures.
To attend practice and staff meetings as required.
To be aware of procedures to evacuate patients in case of emergency.
To secure the building, setting the exit alarm when last to leave the premises, when applicable.
To adhere to the infection control and Health & Safety policy.
Maintain confidentiality and always show respect for patients and colleagues.
To cover colleagues for holidays and sickness as required
To help with other administrative work as required by the Practice

This list is not exhaustive

Person Specification

Essential

Qualifications:
GCSE English and Maths (or equivalent)
Experience:
Proven experience in a customer service role
Experience of working in a busy environment
Experience of using computer systems
Skills:
Excellent communication and interpersonal skills, both verbal and written
Strong organisational and time management skills
Ability to prioritise tasks and work under pressure
Good telephone manner
Attention to detail and accuracy
Ability to work as part of a team
Empathy and compassion for patients

Desirable

Qualifications:
Medical terminology or healthcare-related qualifications
Experience of using medical software systems (e.g., EMIS, SystmOne)
Experience:
Experience of working in a GP practice or similar healthcare setting
Skills:
Knowledge of medical terminology
Ability to handle sensitive information with discretion
Experience of dealing with difficult or challenging situations
Personal Attributes
Positive and enthusiastic attitude
Flexible and adaptable
Reliable and trustworthy
Patient and understanding
Professional and confident

Employer details

Employer name

Plashet Harmony Practice

Address

East Ham Memorial Hospital

Shrewsbury Road

London

E7 8QR

United Kingdom

Employer's website

https://www.plashetharmonypractice.co.uk/ (Opens in a new tab)

GP Practice Receptionist @ Plashet Harmony Practice

About this role