About this role
Job Summary
- Essential Duties & Responsibilities
Daily Operations & Patient Experience
- Direct day-to-day front- and back-office workflows to ensure seamless patient check-in, rooming, clinical processing, and discharge.
- Monitor operational key performance indicators (KPIs).
- Proactively collaborating to resolve complex patient complaints and inquiries with empathy and professionalism.
- Facilitate optimal physical environment, managing medical and assisting in office equipment procurement, inventory tracking, and preventive maintenance.
Personnel Leadership & Management
- Provide direct leadership, coaching, and mentorship to clinical support teams (Medical Assistants, Triage Nurses) and administrative staff.
- Oversee recruitment, hiring, onboarding, continuous training, and annual competency assessments for all direct reports.
- Manage staff master schedules, paid time off (PTO) tracking, and daily operational coverage to minimize productivity gaps.
- Conduct regular performance reviews and address personnel issues or disciplinary actions in close alignment with Human Resources policies.
Financial & Compliance Oversight
- Contribute to the formulation of the annual clinic operating budget; monitor monthly expenses and explain line-item variances.
- Ensure full compliance across the facility with OSHA, HIPAA, CLIA, RHC (Rural Health Clinic),state department of health regulations, and internal security policies.
Quality Improvement & Clinical Alignment
- Partner with lead medical providers and the Populations health team to meet Value-Based Care and Merit-based Incentive Payment System (MIPS) metric targets.