About this role
Responsibilities
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Must be proficient in dealing Blackjack and all novelty games offered.
- Deal the game and monitor the monies of the table at all times.
- Control gaming cards and equipment.
- Use table, shoe, and paddle correctly.
- Monitor guest play for cheating scams and suspicious variations in play.
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
- Answer questions about game rules and casino policies.
- Complete all government reporting.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
Qualifications
- A high school diploma or GED equivalent is preferred
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Gaming industry experience is preferred.
Working Environment & Physical Efforts
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoors under controlled temperatures.
- Occasional exposure to outdoor climates
- Occasional: standing, walking, and lifting up to 10 pounds
- Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
- Speech and Vision abilities are required.
Target salary rate: $ 9.00 per hour