About this role
Join Toshiba America Business Solutions as an Admin Assistant I - Temp working hybrid in Dallas, TX.
What You'll Do
- Ability to answer, route and handle busy multi line switchboard
- Greet clients/visitors and notify staff
- Support in the management of the customer care emails; including routing customer request, creating cases for customer issues, communicating back with customer's on status of request/resolution of cases
- Manage the customer service case queue within Touchpoint; confirming that case team members are engaged in resolving client request
- Send updates and alerts on outstanding open items and providing a weekly summary to department managers on open items pending resolution.
- Customer service reporting: prepare month reports of customer service case activity to senior staff and department managers
What You'll Bring
- High School diploma or equivalent
- Minimum 1-2 years relevant experience on a multi line switchboard and 1-2 years experience in customer service
- Strong interpersonal skills and be able to support and prioritize workload effectively with demonstrated organizational skills
Earn Well
- Hourly Rate: $17.00 to $18.00 depending on experience
About Us
Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.
At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.
Learn More
The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/
Join Our Talent Community
Our Commitment to Sustainability
News Archive
Solutions & Services
Our Office Products
e‑BRIDGE® Global Print
Toshiba Office Collection Virtual Demonstration (YouTube)
Client Testimonials (YouTube Playlist)
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation.