About this role
- 1. Customer Service
- (1) Keys in sales orders daily with no more than 2 errors per month
- (2) Sets up new clients as needed
- (3) Handles exception calls as needed
- (4) Provides support for sales reps as needed
- 2. Standing Orders
- (1) Sets up initial standing order for customer, as needed
- (2) Maintains standing orders, including holds, releases, and additions
- (3) Errors counted against metric stated in 1.1
- 3. Exception Processing
- (1) Processes exceptions into the Case module as needed
- (2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships items all as required per exception
- 4. Freight Claims
- (1) Processes freight claims as needed
- (2) Processes disputes and pursues payment from the carrier
- (3) Files claim paperwork
- 5. Performs in a manner consistent with company Core Values and Purpose.
- 6. Attends all scheduled meetings, missing no more than 10% annually.
- 7. Clocks in and out for work and lunch with no more than 1 error per month.
- 8. Provides excellent customer service.
- 9. Follows all OSHA and other safety guidelines.
- 10. Actively demonstrates teamwork at all times.
- 11. Manages any stress on the job, including but not limited to meeting deadlines.
- 12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred during the prior 12-month period.
- 13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
The starting pay for this position is $17.45