About this role
Pay Range: $16.00/hour
Benefits
- Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
- Group Health Insurance (with a paid opt-out option)
- Recognition programs
- Paid Vacation, Sick Leave, Holidays
- 401(k) with company match
- Team Member Fitness Center, and more
Hilton Waikiki Beach is seeking an energetic Full Time Room Service (WiQ) Server to join their F&B Team!
The Room Service (WiQ) Server is responsible for receiving, packing, delivering and processing all Room Service/food orders throughout the hotel. This person will also assist with running food to and bussing guest tables in M.A.C. 24/7.
The ideal candidate is organized, detail-oriented, able to work under pressure and has the ability to create 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations. Flexible scheduling availability is a must as this position may be required to work varying schedules to reflect the business needs of the hotel.
- Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Computer Skills/Experience
- Excellent proficiency in MICROS POS
- Knowledgeable in Kitchen Display System
- Excellent telephone etiquette and able to identify guest category
Essential Skills
- Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to perform duties & responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Team player
- Ability to stand, walk for entire shift
Essential Duties and Responsibilities
Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
- Assist in the M.A.C. 24/7 restaurant when there are no Room Service orders to be delivered
- Performs other duties as required to provide “Can Do” attitude and genuine hospitality
Provides food and beverage service to guests in the hotel
- Processes order on the MICROS POS
- Prepares food order for delivery to the guest
- Prepares non-alcoholic drink order for delivery to the guest
- Ensures guest order has appropriate silverware and condiments
- Prompt and timely delivery of order to guest
- At the designated location, follows expected service to ensure guest satisfaction
- Processes payment on the MICROS POS for each guest order
- Assists service team as necessary to meet and exceed the guests' expectations
Sets up Room Service area appropriately for the shift by:
- Ensuring that there are necessary supplies for the shift
- Restocking all needed items to bring them up to par
- Setting out condiments as appropriate
- Perform related duties as assigned by Manager.
- Maintain compliance with all company and brand policies and procedures.
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Must be able to lift and carry up to 15 lbs. 10%
- Minimal pushing and pulling tables up to 20 – 50 lbs 20%
- Minimal pushing and pulling of stainless steel cart up to 50 lbs 20%
- Carrying up to 5 lbs, occasionally up to 25 lbs 20%
- Continuous standing and walking on feet for an 8 hour shift
- Kneeling, bending & squatting 20%
- Full dexterity using both hands including: grasping and grabbing objects being handled 90%
- Reaching at or above shoulder height for objects 5%
- Must be able to talk, listen, and speak clearly on all communication devices.
Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call 808-921-5504 to let us know the nature of your request.