About this role
This role is hybrid with a required onsite presence 2-3 days per week in Knoxville, TN.
Role: The Collections Specialist II is responsible for collection of payments on delinquent accounts through negotiation and education.
Essential Functions and Responsibilities
- Fields inbound and outbound calls to and from members. Negotiates terms of repayment and processes transactions.
- Performs priority administrative tasks necessary to the daily operation of the department.
- Receives and responds to email and telephone requests for support from other Credit Union employees outside of the Collections Department.
- Performs skip tracing efforts to locate new contact information for members.
- Performs other duties as assigned, including support for other departments or other administrative functions outside of the normal scope of Collections.
Experience
- Minimum 2 years experience in a collections, account recovery, or delinquency management environment. Required
- Experience performing advanced collection activities within a financial institution, including managing delinquent accounts, negotiating payment arrangements, and resolving complex member account issues. Preferred
- Experience working with bankruptcies, repossessions, loss mitigation, and other recovery strategies. Preferred
- Knowledge of collection laws, regulatory requirements, legal processes, and court-related collection activities. Preferred
- Experience conducting skip tracing, asset location, and account investigation activities. Preferred
- Legal, paralegal, or financial recovery background a plus.
Education
- High School Diploma or GED Required
Other Skills Required
- Proficiency in Microsoft Office Suite, to include Word, Excel and Powerpoint
- Excellent organizational and analytical skills.
- Ability to communicate clearly and professionally with all levels of the organization.
- Excellent written and verbal communication skills, including business writing ability.
- Excellent time management skills and accustomed to working with deadlines.