Delivery Supervisor @ ODO

Salary - $70,000 - $75,000 Annually DOE

Job Description

The Delivery Supervisor is responsible for the day-to-day leadership and supervision of assigned delivery staff. This position plans, organizes, and directs daily work activities while ensuring employees perform their responsibilities safely, efficiently, and in accordance with Company standards. The Delivery Supervisor provides training and coaching, evaluates performance, recognizes employee contributions, administers corrective action when appropriate, addresses employee concerns, and resolves operational issues through effective leadership and communication.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Supervise, plan, organize, and direct the daily activities of assigned delivery employees.
• Provide ongoing coaching, training, feedback, recognition, and progressive discipline as appropriate.
• Monitor and reinforce safe work practices in accordance with Company policies and applicable OSHA and DOT requirements.
• Ensure delivery procedures and operational standards are consistently followed.
• Maintain the ability to perform the essential duties required of delivery staff and provide operational support when necessary.
• Coordinate coverage for vacations, absences, and other staffing needs to maintain delivery operations.
• Partner with Transport Planners to maintain and improve effective and efficient route plans.
• Build strong relationships with employees and customers while providing excellent service to both internal and external customers.
• Identify and implement opportunities to improve operational efficiency, profitability, quality, safety, and customer service.
• Participate in recruiting, interviewing, hiring, onboarding, and training delivery staff.
• Address employee concerns, operational challenges, and customer service issues in a timely and professional manner.
• Perform other duties as assigned.

Required Qualifications

• Must be at least 21 years of age.
• Valid Class A CDL required, or a valid Class B CDL with the ability to obtain a Class A CDL within 90 days of hire.
• Must meet applicable DOT qualification requirements.
• Ability to successfully complete required pre-employment screening, including a DOT drug screening and background check.
• Must maintain an acceptable driving record in accordance with Company requirements.
• Strong written and verbal communication skills.
• Strong interpersonal and leadership skills, including the ability to coach employees, address performance concerns, and conduct difficult or courageous conversations professionally.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule based on operational and business needs.
• Ability to travel to other markets as needed.

Preferred Qualifications

• Previous supervisory or leadership experience.
• Previous beverage distribution or delivery experience.
• Working knowledge of Microsoft Office applications.
• Experience working in a DOT-regulated delivery or transportation environment.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions.

• Regularly lift and/or move up to 50 pounds.
• Occasionally lift and/or move up to 170 pounds, including full beer kegs.
• Safely operate equipment such as pallet jacks and hand trucks to move and deliver products.
• Perform the physical activities associated with delivery operations, which may include frequent standing, walking, bending, reaching, pushing, pulling, and lifting.

Work Environment

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Work is performed in warehouse, delivery, customer, and outdoor environments.
• Noise levels are generally moderate but may occasionally be high due to warehouse, vehicle, equipment, traffic, or other environmental conditions.
• Employees may be exposed to varying temperatures, inclement weather, and changing environmental conditions while performing delivery-related responsibilities.
• The position may require a flexible work schedule based on delivery schedules, staffing requirements, and operational needs.