About this role
The primary responsibilities of the Medical Receptionist include:
- Welcomes and greets all patients and visitors in person and over the phone, utilizing AIDET.
- Answers the phone in a polite and courteous manner
- Process phone messages and relays to appropriate staff person or provider
- Screens and transfer calls accordingly
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information
- Assists in obtaining pertinent information to register patient and attaches proper means to document patient identity
- Assembles patient medical record forms and prepares patient identification
- Facilitates patient flow by notifying the medical assistant of patient's arrival, being aware of delays, and communicating with patients and clinical staff
- Protects patient's confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
- Adheres to medical-legal requirements when answering correspondence and inquiries.
- Maintains and controls the release of information to authorized persons only
- Prepares records of correspondence according to clinic needs.
- Schedule outpatient appointments and procedure appointments
- Patient Portal Support
- Use eCW telephone encounter for patient communication
- Review future schedules for account completion
- Checks patients out and collects copays, balances and payment plans
- Facilitates the staff routing of incoming faxes appropriately
- Tracks outgoing referrals to confirm scheduling
- Provides backup for Office Assistant
- Timely action maintaining eCW “Jelly Beans”
- Responsible for active monitoring of the patient cancellation list
- All other job duties as assigned