About this role
Key Responsibilities (Essential Duties and Functions)
This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.
- The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines
- Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos
- Counsels residents on rent payments and discusses reasons for any schedules changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies
- Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents
- Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests
- Performs errands as they relate to the operations of the property
- Performs work in a safe manner and actively encourage others to comply with safety rules and regulations
Education/Experience
- Must have excellent oral and written communication skills
- Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously
- Must handle highly confidential information in a strictly professional manner
- Ability to work independently, exercise good judgement and be resourceful
- Bilingual in English and Spanish preferred
- Customer service experience in a hospitality or customer facing industry required
- Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times
Work Environment/Physical Demands
- This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets.
- This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.
McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.