About this role
Under the direction of the Assistant Manager, the incumbent is responsible for serving food and beverage to all guests from beginning to end, including cooking, cashiering and cleaning. Must have a pleasant and friendly demeanor. Must be able to work at a fast pace for several hours. Six (6) months of experience in high-volume food service, customer service or previous money handling preferred. Must be able to lift a minimum of 50lbs. Working during weekends, holidays and peak business periods is required, including working any shift/day designated by the department.
- Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
- Greet every guest with eye contact and a friendly welcome in a timely manner.
- Abides by cashiering standards and procedures ensuing guest settlement is accurate.
- Ensures that merchandise is stocked/displayed and free of dust. Assists with inventories to insure a complete and accurate count of merchandise as assigned.
- Ensures that the store is clean and swept/vacuumed daily.
- Relays all guest complaints/compliments to manager.
- Maintains current knowledge of food and beverage applicable rules, regulations, policies and procedures including all pre-check and cashiering procedures.
- Provides customer service to all guests up to the standards of the property
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned.