About this role
- Assign daily cleaning tasks, monitor progress, and adjust workloads as needed.
- Conduct regular inspections of guest rooms, corridors, and public spaces to ensure cleanliness and quality standards are consistently met.
- Provide coaching, corrective feedback, and recognition to team members.
- Ensure compliance with health, safety, and sanitation regulations.
- Assist in scheduling and staffing to meet operational needs.
- Manage housekeeping inventory, including ordering and tracking of cleaning supplies, linens, and amenities.
- Report maintenance and repair need promptly to the appropriate department.
- Support the onboarding and training of new team members.
- Respond to guest requests, concerns, and complaints in a timely and professional manner.
- Assist in preparing reports on productivity, room status, and other departmental activities.
- Uphold company policies, procedures, and standards of guest service.
Qualifications
- Previous housekeeping experience in a hotel or hospitality setting (1–2 years required; inspection experience preferred).
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent attention to detail and organizational skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Good communication and interpersonal skills (bilingual abilities a plus).
- Knowledge of cleaning techniques, sanitation standards, and safety procedures.
- Basic computer skills for scheduling, reporting, and inventory management.
- Flexibility to work weekends, evenings, and holidays as needed.
- Physical ability to stand, walk, and perform cleaning duties as necessary.