About this role
The Client Support Manager is responsible for managing the fulfillment of customer request via multiply delivery channels, retail banking centers, call center and online), and supporting retail and call center operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. Other responsibilities include:
- Developing and implementing operating policies that ensure acceptable levels of customer service, safety to bank assets and compliance with regulations
- Serving as primary liaison between call center, retail banking centers, and corporate functions
- Enforcing bank internal control requirements and compliance issues
- Managing overall flow of operations for banking centers and call center to promote sales and service goal
- May require work on physical bank premises
Qualifications
- Bachelor's degree or equivalent educational/work experience
- 10 years of experience of banking operations experience with 3-5 years of management experience
Skills
- Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
- Travel to a variety of locations to perform work and/or attend meetings as required
- Work occasionally requires more than 40 hours per week to perform the essential functions of the position
- Lifting in an office setting may be required up to 30 lbs.
ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.