Product Manager @ Rexsoftware

Role Purpose

The Product Manager, Rex Cirrus8 owns the strategy, roadmap and delivery for a portfolio of product areas within Cirrus8, Rex's commercial property management platform. The role is accountable for turning customer and market insight into products that commercial property managers, accountants and finance teams rely on every day.

Cirrus8 supports complex, financially sensitive workflows across leasing, trust accounting, payments and owner communications. This role brings product leadership to that environment: setting clear direction, making evidence based trade-offs, and working in close partnership with engineering, design and customer facing teams to deliver measurable outcomes.

The role suits a product manager with a strong design background. Bringing UX judgement alongside product ownership allows the role to lift experience quality, guide design decisions and lead cross functional collaboration more deeply than a traditional product management role.

Current Focus Areas

The product areas this role owns will evolve with Cirrus8's strategy and customer needs. Current priorities include:

• AI and automation: introducing AI assisted capabilities, such as lease data ingestion, that reduce manual effort while keeping property managers in control and confident in the outcome.
• Payments and financial workflows: building reliable, safe by default payment experiences that reduce errors and give finance users confidence at critical points such as month end.
• Communications: evolving how Cirrus8 customers communicate with owners and tenants, including the move to a new, shared communications architecture across the Rex group.

Key Responsibilities

Product Strategy and Roadmap

• Own the product vision, strategy and roadmap for your product areas, aligned to Cirrus8 and Rex group objectives.
• Make clear prioritisation decisions that balance customer value, commercial impact, technical feasibility and risk.
• Define problem statements and opportunity briefs before committing to solutions.
• Contribute to the broader Cirrus8 and Rex product strategy with a grounded, evidence based perspective.
• Communicate the roadmap and its rationale clearly to stakeholders at every level, including the executive team.

Customer Discovery and Market Insight

• Lead continuous discovery through user interviews, contextual inquiry, workflow analysis and data review.
• Build deep domain knowledge of commercial property management, trust accounting and how Cirrus8 customers run their businesses.
• Track market, competitor and technology trends across proptech and SaaS, including the practical use of AI.
• Synthesise insight into clear opportunities, requirements and success measures.

Delivery and Execution

• Own and prioritise the product backlog, writing requirements, user stories and acceptance criteria engineering teams can deliver against with confidence.
• Partner with engineering leads to sequence work, manage trade-offs and keep priorities clear, particularly across financially sensitive and high risk workflows.
• Define complex product behaviours, edge cases and safeguards, and iterate with engineering to reach robust outcomes.
• Work within an agile, OKR driven environment and contribute to team health, focus and velocity.
• Coordinate delivery across multiple teams where work spans shared platforms or group capabilities.

Product Leadership and Collaboration

• Act as the product lead for your areas, building alignment across product, engineering, design, support, sales and customer success.
• Facilitate workshops and working sessions to resolve ambiguity and reach decisions.
• Partner with go to market, support and training teams on release planning, documentation and customer adoption.
• Champion the customer voice in decision making and model a culture of curiosity, ownership and continuous improvement.

Measuring Outcomes

• Define success metrics for every initiative and monitor product performance after release.
• Use quantitative data and qualitative feedback to inform iteration and future investment.
• Report on product outcomes and progress to stakeholders in a clear, honest and timely way.

Design Leadership

• Apply UX and design expertise to product decisions to raise the quality of the customer experience.
• Lead or contribute to prototyping and experience definition where design depth reduces ambiguity or delivery risk.
• Contribute to the Rexlabs Design System where new patterns or components are needed.
• Provide design guidance to support, marketing and enablement teams on the rollout of new features.

Key Skills and Experience

• Proven experience as a product manager in a B2B SaaS environment, owning strategy, roadmap and backlog for complex workflows.
• A background in product or UX design, with demonstrated use of design thinking and prototyping to shape product decisions.
• Strong discovery skills, including user interviews, contextual inquiry and workflow analysis.
• Experience writing clear requirements, user stories and acceptance criteria in an agile delivery model.
• Confidence making prioritisation decisions using data, customer feedback and commercial judgement, ideally within an OKR framework.
• Excellent communication, facilitation and stakeholder management skills, with the ability to influence without direct authority.
• Experience with financially sensitive workflows such as payments, billing, accounting or reconciliation is highly regarded.
• Experience shaping AI assisted or automation features, including accuracy thresholds and human review flows, is highly regarded.
• Familiarity with commercial property management, real estate or proptech is an advantage.

Success in this Role Looks Like

• A clear, evidence based product strategy and roadmap that stakeholders understand and engineering teams deliver against with confidence.
• Products that customers trust and adopt, with measurable improvement in customer outcomes after release.
• Fewer errors and less manual effort across Cirrus8's core financial and operational workflows.
• AI and automation capabilities that deliver real efficiency while keeping users in control.
• Strong working relationships across product, engineering, design, support and customer facing teams.
• A product practice within Cirrus8 that is recognised for quality, customer focus and sound decision making.

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