About this role
The In2Great Receptionist
- Phone Responsibilities
- Answer all phone calls pleasantly and direct as needed
- Answer all questions patiently and politely
- Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people
- IF VM is inquiring about services- fill out a new intake form with all information available from VM
- Intakes
- Answers phone calls in a kind, knowledgeable and diligent manner
- Gather all information needed for new patient referrals
- Fill out the digital intake form in its entirety
- Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake
- Get insurance info regardless of in or out of network status.
- Send the family the “Welcome “DocuSign/Email”
ADDITIONAL FRONT DESK RESPONSIBILITIES
- Add to “Intake referrals by month”
- LOMN Responsibility
- Manage the waiting area
- Charting for new Clients
- Conversing with several departments and therapists
- Web contact
Check Web Contact Email Daily: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.
- Respond to Web Contact Inquiries
Check in clients
- Check in all clients upon arrival
- Alert therapist that their client arrives via teams
- Filing
- Assists with filing all paperwork as necessary
- Assists with filing charts when necessary
- Intake packets
- Copy and stuff hard copies of the intake paperwork packet as needed.
$45-$50,000/Annually