About this role
- New Customer Onboarding and API Integration
- Prepare new account creation materials, MLID application, and registration documents
- Configure test/ production accounts, sub-accounts, and service parameters
- Provide API documentation, Service Code and API Key, and organize integration testing and live-package testing
- Follow up on registration review (Party ID, tracking, API, Label) and provide post-launch Q&A support
- System Maintenance and Status Tracking
- Maintain system parameters and configuration, including tracking node mapping, ports, return warehouses, and charge codes
- Handle exceptional data and follow through until the solution is implemented
- Maintain bilingual (Chinese/ English) weekly reports and monitor work progress and external dependencies
- Exceptions Follow-up
- Monthly Unmanifest reconciliation: Classify and count orders, re-push orders, notify for removal from filing, and follow up on processing progress
- Tracking and weight exception investigation: Identify responsible party, submit tickets to follow up until closure, and drive system logic fixes
- Investigate outlier waybills and discrepancies in re-checked weights
- Liaise with last-mile carriers on interface alignment, tracking adaptation, and exception resolution
- Requirements Follow-up and Implementation
- Capture and clarify business and customer requirements, confirming use cases, integration specifications, and acceptance criteria
- Submit requests for feasibility assessment and inclusion in the development schedule
- Track development progress, release deployment and go-live results, and organize integration testing
- Follow up on rule changes and support launch transition
- Stakeholder Coordination and Communication
- Coordinate development scheduling and launch with internal departments
- Liaise with external stakeholders for registration, tickets, rules, tracking, weight callbacks, integration testing, Q&A, interface alignment, and exception adaptation