About this role
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
Kalamazoo-601 John St.-North Pavilion (North Campus)
Title
HealthAnswers
The primary role of the HealthAnswers assistant is to provide one-on-one support for users of MyChart, the online patient portal to Epic’s electronic health record. Customers include Bronson patients and patients of Bronson’s Community Partners. Assistants provide support for:
- Activating accounts
- Resetting passwords
- Walking users through the login and two factor authentication process
- Providing users with proxy access to minor children following Bronson policies
- Educating users on MyChart functions including preparing for video visits, completing e-checkin, sending messages, online bill pay, setting up payment plans, accepting waitlist appointments, using the Sharing hub, requesting medical records.
- Troubleshooting access issues
Other responsibilities include physician referral to Bronson practices, providing information about Bronson services, registering individuals for classes and events and connecting callers with appropriate Bronson staff who can answer their questions.
Associate's degree or equivalent experience required.
- Experience in customer service, information technology required
- Proficiency with computer applications including Epic and Microsoft Office
- Experience in teaching preferred.
Customer service experience or working expertise of user experiences with computer applications; familiarity with Epic electronic health record, particularly MyChart
Interest and aptitude for learning new applications
Excellent telephone presence and interpersonal skills
Excellent customer service skills with ability to communicate both orally and in writing
Assists customers in problem resolution via phone or email; investigate, troubleshoot, coordinate support efforts and resolve problems for users
Ability to work in fast-paced environment, serving customers with very diverse abilities and needs.
Work is constantly and exceptionally tiring mentally and/or visually. Conditions exist more than 90% of the work time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
2100 Library/HealthAnswers (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson.
Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
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