About this role
Job Description
The pay range for this position starts at $17.09/hr and is based on the level of relevant experience and qualifications above the minimum requirements for the role.
Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year).
Job Summary
The Retail Fulfillment Associate is responsible for ensuring the accurate and timely shipping of all E-Commerce and Direct-to-Consumer (DTC) orders. This role requires a proactive, detail-oriented individual with strong skills in the product fulfillment process for both wine and merchandise. By delivering efficient, accurate service, the Fulfillment Associate plays a key role in extending the high level of guest service and satisfaction that drives brand loyalty. This position ensures that off-site guests experience the same exceptional service as those visiting in person, with every order handled to exceed expectations.
Essential Job Duties
- 1. Work with our order entry team to prepare, pick, and ship orders.
- 2. Follow departmental Standard Operating Procedures (SOP) to ensure accurate and timely package delivery to our guests.
- 3. Demonstrate strong attention to detail, problem-solving skills, and speed in handling guest orders.
- 4. Maintain wine and merchandise inventory in a neat, orderly, and safe manner. 5. Assist with special projects such as preparing freight shipments and other large orders.
- 6. Receive, unload, and stock deliveries from the Distribution Center and Wine Production.
- 7. Assist with accurate on-hand inventory counts for our products.
- 8. Communicate with appropriate teams regarding shipment delays and errors. 9. Provides support for all areas of the Fulfillment Center.
Qualifications
- 1. High school diploma or equivalent. Additional education, training, and/or certification(s) preferred.
- 2. Minimum of one (1) year of experience in a warehouse shipping and receiving setting. The ideal candidate will have had previous experience working in a high-end retail or e-commerce environment.
- 3. Strong computer and data entry skills in MS Excel, Word, and Outlook.
- 4. Knowledge of FedEx and UPS shipping software is a plus.
- 5. Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
- 6. Strong organizational and time management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
- 7. Must have a strong work ethic and solid work history with verifiable references.
- 8. Must be proactive, able to take initiative, and able to exercise good judgment.
Physical Requirements
- 1. Must be able to stand and walk for long periods of time.
- 2. Ability to visually identify merchandise, color recognition, and distinguishing features.
- 3. Frequent bending, stooping, and turning while supporting packages of various weights.
- 4. Ability to safely lift 50 pounds frequently.