About this role
The Terrance on 10 Waiter/Waitress is responsible for delivering refined, personalized food and beverage service throughout all operating periods, including breakfast, daytime service, sunset reception, and evening entertainment. The position requires strong product knowledge, a proactive approach to anticipating guest needs, and the ability to provide exceptional recommendations while ensuring compliance with guest access requirements, capacity management, responsible alcohol service, food safety, sanitation, and Hilton brand standards, maintaining the exclusive adults-only rooftop experience.
Key Responsibilities
Guest Experience & Service
- Welcome, seat, and assist eligible guests, providing information about daily programming, including wellness activities, breakfast buffet, daytime service, sunset reception, and evening entertainment.
- Deliver refined food and beverage service, including order taking, proper service pacing, tray handling, table setting, clearing, and maintaining immaculate service areas.
- Anticipate guest needs and preferences by providing personalized attention and conducting regular guest well-being checks at least hourly.
- Ensure guests are informed of and offered the 90-minute amenities available as part of the Terrance on 10 experiences.
- Demonstrate excellent menu knowledge, including ingredients, allergens, dietary requirements, and appropriate food and beverage pairings.
- Proactively recommend cocktails, zero-proof beverages, premium beverage selections, and gourmet hors d'oeuvres.
Access Control & Guest Safety
- Verify guest eligibility through the established room identification and wristband procedures.
- Support capacity management and waitlist coordination in collaboration with the Host & Reservations Liaison.
- Maintain the exclusive adults-only environment and ensure compliance with all access control policies.
- Monitor responsible alcohol consumption and guest behavior, escalating concerns appropriately and applying established service recovery and de-escalation procedures.
- Report and document incidents in accordance with Hilton policies and departmental procedures.
Food & Beverage Operations
- Prepare, organize, maintain, and break down service stations, ensuring proper mise en place and availability of all necessary supplies.
- Maintain the cleanliness and presentation of glassware, silverware, linens, and service equipment.
- Coordinate with bartenders and culinary team members to ensure seamless and timely service, particularly during the sunset reception and gourmet hors d'oeuvres service.
- Operate the POS system and payment terminals accurately, ensuring compliance with cash handling, voucher, and payment procedures.
- Ensure all food handling, sanitation, and cleanliness practices comply with HACCP guidelines, Aruba Department of Public Health regulations, and Hilton standards.
Ambiance & Teamwork
- Contribute to the overall rooftop experience by maintaining service standards in coordination with music, sound levels, lighting, and entertainment activities.
- Adapt service operations to changing rooftop conditions, including wind, sun exposure, and weather-related requirements.
- Participate in daily departmental lineups, meetings, and assigned training programs.
- Provide constructive feedback and suggestions to support seasonal offerings, service improvements, and enhanced guest experiences.
Supportive Functions
In addition to performing the essential functions of the position, the waiter/waitress may be required to:
- Assist with buffet replenishment, amenity deliveries, and VIP arrangements.
- Provide cross-functional support with barback and food-running duties during peak operational periods.
- Participate in safety drills and follow established rooftop weather, wind, and storm protocols.
- Perform other related duties as assigned to ensure smooth and efficient Terrance on 10 operations.
Required Qualifications
- Education: EPB or equivalent; MAVO preferred.
- Experience: 0–3 years in food & beverage; hotel or fine-dining experience preferred.
- Licenses & Certifications: Valid Aruba Health Card (Green Card); CPR certification preferred.
- Technical Skills: Proficiency in Agilysys POS and payment terminals.
- Languages: English required; Papiamento, Dutch, and Spanish preferred.
- Skills & Competencies: Excellent communication and guest service skills, strong guest recovery abilities, professional demeanor, attention to detail, teamwork, and ability to work under pressure. Knowledge of responsible alcohol service, food safety, and sanitation practices.