About this role
GENERAL PURPOSE OF THE JOB
The role of the Regional Administrator is to support the sales reps with administrative duties, to keep the rep in the field as much as possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Entering and tracking all project orders
- Salesforce
- OLI Order Entry
- Communicate with CMs
- Strategic Alignment Tracking
- Assisting with Concur reports, entering on rep’s behalf.
- Working in OLI for customer reports, RoofTec quotes, Grainger proposals, etc.
- Requesting Tremcare Quotes
- Submitting GC Requests Forms for team
- Pulling OLI reports for customers/reps
- Creating Material Lists in Salesforce for Reps/Contractors
- Requesting pricing for warranty renewals/extensions, Tremcare, P&Rs
- Using Power Apps for P&R Requests
- Training reps on Power Apps
- Submitting documents for contracts, insurance requests, etc.
- Ordering supplies, samples
- Tracking of all project progress/product estimates in Salesforce
- Working with reps to enter all YE/Quarterly Estimates
- Tracking all drops/new contacts/meetings/roof inspections for SRTs
- Building OMNIA Project Manuals
- Completing any other paperwork as needed
- Develop relationships with contractors and customers
- Attend project/customer meetings as needed (Pre-cons, progress meetings, etc.)
- Weekly WTI meetings for each rep (Running, taking notes, coordinating)
- Coordinating access and background checks as needed for secure sites, for both Tremco and WTI employees
- Managing communication between WTI techs and customers for Tremcare schedules and project schedules.
- Warranty Renewal/Extension Tracking/Submitting all paperwork
- Regional resource available to address questions from other functions (Customer, WTI, Tremco, Contractor).
EDUCATION
Associates degree or equivalent from two-year college or technical school
EXPERIENCE
Two to four years related experience and/or training.
SKILLS AND ABILITIES
- Bilingual (Spanish) is a plus, but not a requirement
- Superior written, oral and digital communication skills
- Ability to work with high energy, aggressive sales representatives and with detail-oriented office personnel
- Must have excellent communication and customer service skills, as well as experience dealing with a sales force daily
- Able to effectively communicate with field personnel at all levels
- Computer Literacy, E-mail, web, SAP, basic office suite experience
- Organizing, planning and prioritizing administrative business functions