About this role
Create an Impact Every Single Day at Cedars-Sinai!
When the work you do every day directly affects others' lives, every effort and detail matters. This culture of passion and dedication flows through Cedars-Sinai. It’s one reason we’ve earned consecutive Magnet designation for nursing excellence. You will work with a team of world-class healthcare professionals and use innovative facilities. You’ll have what you need to accomplish something incredible—for yourself and for others. Join us and see why U.S. News & World Report named us one of America’s Best Hospitals!
We are seeking a Nursing Communications Technician (NCT) to serve as a central communication and administrative resource for the 8S General Surgical unit. Working under the general supervision of a licensed caregiver, the NCT supports patients, families, nurses, physicians, and other departments while helping the unit operate safely and efficiently.
- Greets all visitors to the unit and assumes responsibility for responding to customer requests. Respond to simple patient requests upon checking with the RN like passing water, situating the call light or ensuring that the phone is within reach, assist with getting blankets, and other similar activities.
- Performs all clerical/administrative functions necessary to process and maintain medical records. Responsible for assisting with inventory control of operational and unit specific forms, medical record forms, and office supplies.
- Maintains logs of equipment and repairs. Liaisons with Hospitality and EIS, to ensure necessary repairs are scheduled, accomplished in a timely manner, as well as managing inventory of Voalte phones, chargers and iPads.
- Enters patient information into patient call light system and assigns locators and pagers, and routes requests to staff.
- Ensure that all patient calls and call lights are answered in a timely manner, triage calls or patient requests to the appropriate person, or escalate to the charge nurse, if necessary.
- Respond to bed alarms and bathroom calls rapidly and follow up with staff for an immediate response to patient safety Reviews CS Link and performs ADT tasks.
- Communicate patient requests in a timely manner to the RN/CP to reduce the risk of patient harm, including falls.
- Provides orientation to all float and new staff as appropriate.
- Attends all required CSMC education sessions.
- Update the assignment board accordingly. Ensure that the nurses’, physicians’ and clinical partners’ names and phone numbers are properly updated, along with any other department contacts that are relevant.
- Actively rounding to educate patient on various resources and technology, like Alexa.
- Maintain a clean and organized workstation at all times.
- Maintain patient confidentiality at all times.
- Manage the tube system. Sending tubes with the exception of medication.
Education
- High School Diploma/GED - minimum
Experience
- 2 years In a medical setting. Or Successful completion of an approved course in hospital clerical responsibilities - minimum
- 6 months Knowledge of medical terminology - preferred