About this role
- Deliver an exceptional guest experience through a high level of personalized service and professionalism. o Open vehicle and building doors for guests.
- Maintain a professional appearance and demeanor at all times while representing the organization.
- Maintain confidentiality and exercise discretion when interacting with VIP guests.
- Adhere to all traffic laws, company policies, and safety standards.
- Provide safe, timely, and professional transportation for VIP guests, executives and team members.
- Deliver exceptional family style service throughout the transportation experience.
- Coordinate transportation schedules and maintain communication with Security department as necessary for dispatching purposes.
- Inspect vehicle condition before and after use. Maintain cleanliness and organization of vehicles.
- Completes required logs, trip records, mileage reports, and incident documentation accurately and timely.
- Report unsafe or hazardous conditions.
- Maintain confidentiality and discretion when providing transportation services.
- Provide accurate and timely documentation and reports on departmental activities and status including vehicle damage, statements, and conditions which require attention and/or repair.
- Obey all traffic laws on and off property and immediately reports and traffic citations to the Security Shift Manager.
- Support special events, group transportation, airport transfers and other transportation related assignments as needed.
- Perform other duties as assigned by management
o Open vehicle and building doors for guests.
o Assist guests entering and exiting vehicles and facilities.
o Load and unload luggage and personal belongings.
o Ensure guest comfort by accommodating reasonable requests and preferences.
o Establish rapport and build lasting relationships with guests to encourage repeat visits to the property.
o Collaborate closely with the Executive Host team to coordinate and support the needs of VIP guests
- Previous chauffeur, executive driver, or luxury transportation experience required, preferably in a guest-focused or hospitality environment.
- Exceptional customer service and communication skills.
- Demonstrated emotional intelligence with the ability to interact professionally with a diverse range of guests.
- Polite, respectful, and courteous demeanor with impeccable manners.
- Strong interpersonal skills and the ability to build positive guest relationships.
- Ability to maintain confidentiality and exercise discretion when interacting with VIP guests.
- Valid driver's license with a clean driving record required.