About this role
Launched in October 2022, the world-leading university-level institution dedicated to the global business of esports and gaming.
Our contemporary campus is set within the iconic Velodrome, Queen Elizabeth Olympic Park, London, surrounded by lush and relaxing gardens.
We are boutique in nature; totally focused on the student experience via our unique TRI-Curriculum resulting in higher contact time and committed to the wellness and development of staff and students.
Purpose of this role
The Disability & Wellbeing Manager leads UCES’s student disability support and wellbeing provision. This strategic and operational role ensures students receive high‑quality, inclusive support, oversees disability services, and drives wellbeing strategies that enhance the student experience.
The postholder plays a key role in embedding a positive, inclusive culture across UCES.
Reports to: Senior Student Services Manager
Location: University Campus of Esports; London
Key Responsibilities
Student Disability & Wellbeing (Core Focus)
Lead the development, delivery and continuous improvement of disability and wellbeing support services for students. Oversee assessment processes, support plans and reasonable adjustments for students with additional needs. Ensure compliance with relevant legislation, safeguarding requirements and sector best practice. Monitor student engagement, retention and wellbeing trends, implementing early intervention strategies where appropriate. Work closely with academic teams to ensure inclusive teaching practices and appropriate support mechanisms. Maintain oversight of wellbeing cases, ensuring appropriate support, referrals and accurate record‑keeping.
Culture, Inclusion & Engagement
Champion an inclusive, supportive culture for all students. Lead or contribute to diversity, equity and inclusion initiatives across UCES. Embed wellbeing and inclusion into institutional policies, practices and day‑to‑day operations. Support cross‑departmental collaboration to strengthen community, belonging and engagement.
Leadership & Management
Line manage the Disability & Wellbeing Officer, providing guidance, supervision and professional development. Ensure high‑quality, consistent service delivery across all wellbeing and disability provision. Manage resources effectively and contribute to planning related to wellbeing services and initiatives.
Collaboration & Institutional Contribution
Work closely with Student Services and Academic teams to ensure a joined‑up approach to student support. Contribute to institutional reporting, strategy development and quality assurance processes. Represent UCES in relevant internal and external meetings, networks and events.
Person Specification
Essential Qualifications & Skills
Bachelor’s degree (e.g., Psychology, Education, Health or related field preferable but not essential). Strong understanding of disability support, mental health and student wellbeing in an educational context. Experience developing and implementing support strategies and reasonable adjustments. Excellent communication and interpersonal skills. Ability to work collaboratively across departments. Strong organisational and leadership skills. Commitment to equality, diversity and inclusion.
Desirable
Master’s degree or professional qualification in a related field. Experience within Higher Education or Further Education. Knowledge of the esports, gaming or creative industries.
Experience
Experience in a disability, wellbeing or student support role within education. Experience managing complex student cases and safeguarding concerns. Experience organising wellbeing initiatives or events. Experience working with diverse student populations.
Personal Attributes
Empathetic and student‑centred, with strong professional integrity. Proactive and solutions‑focused. Collaborative and able to influence across teams. Passionate about wellbeing, inclusion and positive culture. Adaptable within a dynamic and evolving environment.
Values & Behaviours
Strategic, student‑centred leadership Professionalism and integrity Inclusivity and respect Evidence‑based decision making Commitment to continuous improvement
Continuous Improvement & Proactivity
Contribute to continuous improvement in processes, service delivery, and team effectiveness by demonstrating a proactive and motivational approach to your role.
Appearance, Culture, and Professional Conduct
Act as a positive role model in line with the Institution's values and culture by upholding professional conduct, high standards, presentation, and behaviour.
Additional Information
Occasional evening or weekend work may be required for events, exhibitions, or industry engagement. Annual KPIs will be issued at the start of each academic year and form part of the performance expectations for this role. As part of our collaborative and inclusive culture, our colleagues may occasionally be required to support wider institutional priorities. Such requests will always be reasonable, aligned with your skillset and designed to support the smooth running of University Campus of Esports.
Please apply via email using the 'Apply' button above (e: [email protected]).