About this role
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a Customer Care Support Office Representative Intern, you will report to the Customer Care Team Lead. Your main responsibilities will ensure the correct and daily execution within the Customer Care Support Office according to the requirements. You will work with guidance from Senior Representatives and Team Lead.
You will work 4 days home office and 1 day at our office located in Martinez, San Isidro. This is a paid internship.
Responsibilities
- Communicate with internal and external partners by phone or by email
- Manage and following customer portals for upload invoices
- Manage sales order process from receipt of purchase order for assigned customers following Customer Care guidelines
- Provide support for assigned customers to meet order requirements and escalate issues
- Daily communication and collaboration with customer care front office and any other relevant area
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Monitor invoicing (manual process when applicable)
- Perform order entry for both division and all accounts with all order entry method
- Extract and analyze to improve customer indicators with a mindset of continuous improvement
- Be referent of different pillars of customer care, such as automation, quality, continuous improvement, master data.(when applicable)
Your professional profile requires
- Bachelor's degree in progress: preferably in Administration, Supply Chain Management, Sales, Business or equivalent.
- Intermediate level of English.
- Professional experience: 0-6 months of experience in Customer Care or administrative is desirable
- knowledge of Microsoft Office or equivalent tools.
Benefits
- Hybrid working model.
- Health insurance coverage.
- International working environment
- Quality of Life program.
- Gympass discount.
- On site lunch service.
- Discounts with partners.
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.