About this role
Job summary
We are seeking an experienced Prescription Administrator to join our busy and friendly team, delivering a high-quality service to patients. The successful candidate will work 24 hours per week over 3 days, predominantly based at our Brough and South Cave surgeries. The willingness to work our other surgeries on occasion is essential.
The ideal candidate will have experience delivering an efficient and courteous service while maintaining professionalism and discretion at all times. You should be able to work both independently and collaboratively as part of a team. Strong communication skills and a keen attention to detail are essential, along with the flexibility to provide cover during periods of annual leave or sickness.
For more information on salary and working hours, please see the attached documents.
Main duties of the job
You will need to be a good communicator with excellent interpersonal and customer service skills, especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is also essential.
Your main duties include providing a repeat prescription service via telephone, email, SystmOne and repeat slips, responding to medication requests from patients, hospitals and pharmacies and maintaining good communications with other members of the Practice to maximise benefits to patients.
For more information, please see the job description attached.
About us
We are a large, forward-thinking Practice with 48,000 patients across five main practice sites - Brough, South Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its own personal characteristics and a varied patient mix as we cover commuting areas for Hull, Leeds and York, due to easy access to A63/M62, and rural East Yorkshire.
The ideal candidate will be able to work in a fast-paced working environment and adapt to change easily. The role involves close personal patient contact in person and on the phone, so good communication skills are essential. Your role will be varied, dealing with a variety of duties and no two days will be the same. We offer excellent working conditions, the NHS pension scheme and a benefits package including a health cash plan and cycle to work scheme.
For full details about the role please see the attached job description and person specification.
More information about us can be found on our website: www.theridingsmedicalgroup.nhs.uk
Job description Job responsibilities
To provide an efficient and courteous service to all patients, whilst working within the Standard Operating Procedures as set out by the Practice.
Providing a repeat prescription service to patients which involves taking requests by telephone, email, SystmOne and repeat slips.Responding to medication queries in a professional manner, referring to the appropriate GP / pharmacist as needed. This may include adding to and/or amending a patients SystmOne medication record as advised by the appropriate clinician.Maintaining good communications with other members of the Practice in order to maximise benefits to patients, and support colleagues within the parameters of your role.Providing cover for holidays and sickness to ensure continuation of the dispensing service at all sites within the Practice.Attending dispensary meetings whenever possible. Ensuring that Significant Events and Near Misses are reported and made available to be discussed at the meetings.Taking part in an annual Performance and Development review as required by the Practice.Working within the Practice guidelines and Dispensary Standard Operating Procedures at all times.
Person Specification
Behaviours Essential
Confidentiality Planning and organising Performing under pressure Adaptability Team working Self motivated Flexibility Conscientious Open to change and new ideas
AI and Right to work Essential
Please advise if AI contributed to any part of your application. Please confirm you meet the visa requirements detailed in the attached 'Additional information for applicants' document.
Knowledge Essential
Knowledge of medication and healthcare in general
Desirable
An understanding of a General Practice environment
Qualifications Essential
A good standard of general education.
Experience Essential
Practical experience of working with others Using own initiative Customer service Practical use of computerised recording systems
Desirable
Working within a dispensary
Skills Essential
Excellent communication skills (Written and Oral) I.T. Skills Time Management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills
Employer details Employer name The Ridings Medical Group
Address 4 Centurion Way
Brough
HU15 1AY
United Kingdom
Employer's website https://www.theridingsmedicalgroup.nhs.uk/ (Opens in a new tab)