About this role
Job summary
The designated person will be responsible for Administration and Clerical (A&C) staff management and development. They will manage multiple administration and clerical teams across Tameside & Glossop community localities ensuring a high quality; efficient administrative service is provided to all service users.
The post holder will be customer focused and understand the importance of providing a professional frontline service to all service users. They will ensure there is effective and efficient facilities management support services at Community sites on behalf of the Trust. The post holder will have a knowledge and understanding of all healthcare community services and be responsible for the security/maintenance of multiple multi-use clinic sites and centres incorporating a variety of disciplines and a large staff complement.
Liaising with clinicians and appropriate others is essential to ensure the smooth running of services. They will have high quality communication skills, ensuring policies and procedures are followed by all A&C staff members across the locality.
The post holder will undertake duties delegated by management, using their own initiative and working without supervision, and will lead their teams by example. The post holder will undertake tasks requiring strict confidentiality which may include personal sensitive information.
Main duties of the job
Office Management skills including line management of two Clinic Administrators and 15 Clerical Officers in Community Admin Service and the coordination of Administration functions at Community localities/sites.
Ensuring any maintenance issues within the Community Localities are reported using the correct channels.
Provide a full range of clerical tasks, IT skills including spreadsheets, word processing, e-mails and basic keyboard skills, retrieval of information using Child Health systems, photocopying, preparing and processing sessions.
To use the patient data system (Emis) to book patient appointments.
To work as part of a team and to carry out tasks set by the Business AdminCo-ordinator or Senior Management. To be conversant with of all the services offered within Community Healthcare Localities.
To contribute to the recruitment and selection process of administration staff according to Trust Procedures.
Responsible for the line management of staff incorporating appraisals, 1-1s, sickness/absence management, authorising annual leave and coordination of staffing rota's.
Using your knowledge and skills to provide support and guidance to staff as required
Support new or less experienced work colleagues to adapt to the workplace
Knowledge of Data Protection Act and Patient Confidentiality, Risk Management and Health and Safety Procedures.
To ensure the smooth running of the services provided by the Community Healthcare setting.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Compassion Accountability Respect Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description Job responsibilities
The designated person will be responsible for Administration and Clerical (A&C) staff management and development. They will manage two Clinic Administrators and 15 clerical officers across Tameside & Glossop community localities ensuring a high quality; efficient administrative service is provided to all service users. The post holder will be customer focused and understand the importance of providing a professional frontline service to all service users. They will ensure there is effective and efficient facilities management support services at Community sites on behalf of the Trust.
The post holder will have a knowledge and understanding of all healthcare community services and be responsible for the security/maintenance of multiple multi-use clinic sites and centres incorporating a variety of disciplines and a large staff complement. Liaising with clinicians and appropriate others is essential to ensure the smooth running of services.
They will have high quality communication skills, ensuring policies and procedures are followed by all A&C staff members across the locality and able to cascade operational information to all staff, ensuring understanding.
The post holder will undertake duties delegated by senior management, using their own initiative and working without supervision as required, and lead their teams by example.
To carry out a wide range of administrative tasks using IT systems, including spreadsheets, word processing, email communication, and general keyboard skills and use the patient data system (Emis) to book patient appointments.
Booking allocation of rooms for Clinical services.
To contribute to the recruitment and selection process of administration staff according to Trust procedures.
Responsible for the line management of staff incorporating appraisals, 1-1s, sickness/absence management, authorising annual leave and the coordination of staffing rotas.
Using your knowledge and skills to provide support and guidance to staff as required.
Support new or less experienced work colleagues to adapt to the workplace, ensuring onboarding and training is high quality.
Knowledge of Data Protection Act and Patient Confidentiality, Risk Management and Health and Safety Procedures.
To ensure there is cover within your locality at all community facilities during annual leave and sickness absences.
The post holder is required to work from any community base across Tameside & Glossop according to the needs of the service and must be flexible in supporting rotas as required. Therefore, the post holder must be a car driver with access to a vehicle.
Person Specification
Experince Essential
Customer Service Skills Previous experience of working with General Public Previous experience of working in an office environment Line Management Experince
Education& Qualifications Essential
Keyboard & IT Skills GCSE English or Equivalent
Desirable
A Levels or equivalent Customer Care Qualification
Skills and Knowledge Essential
Effective communication & organisational skills Ability to prioritise work High degree of interpersonal skills Accuracy and attention to detail Ability to work as part of a team or independently Resilient working under pressure Courteous and professional attitude
Desirable
Knowledge of Patient Administration Systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust
Address Community Admin
Ashton Primary Care Centre, Old Street Ashton U Lyne OL6 7SR
Community
OL6 7SR
United Kingdom
Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)