About this role
Job summary
The PCN Operations Director is a senior operational leadership role responsible for the day-to-day management, governance, and assurance of the Primary Care Network, reporting to the Board and commissioners and stakeholders. The post holder will ensure that the PCN operates safely, compliantly, and efficiently, meeting all contractual, regulatory, and statutory obligations.
Working closely with the Clinical Director and PCN Board, the PCN Operations Director will provide operational oversight, lead on corporate and clinical governance, ensure CQC readiness, manage DES and NHS contractual requirements, and oversee estates and facilities management across the network.
PLEASE NOTE - This role requires you to work Monday to Friday.
This is a hybrid role requiring a minimum of three days per week on-site, with up to two days working remotely. Additional on-site attendance may be required to meet service and organisational needs.
Benefits include: NHS Pension Scheme and 25 days annual leave plus bank holidays.
Main duties of the job
The role requires a highly organised, proactive leader with strong operational credibility, capable of translating strategy into delivery, maintaining effective controls, and supporting practices to work collaboratively at scale.
About us
9 Practices, 82,000 Patients
Maidenhead Primary Care Network (PCN) is a progressive healthcare organisation comprising nine practices serving 82,000 patients across Maidenhead. Operating as a limited company, we balance robust business management with healthcare excellence.
Job description Job responsibilities
Governance, Assurance and Risk Management
Lead and maintain the PCNs governance framework, ensuring compliance with NHS England, ICB, and company requirementsAct as lead manager for corporate governance, including policies, procedures, risk registers, and assurance reportingOversee, maintain, and proactively review the PCNs complaints and incidents inbox, ensuring timely investigation, coordination of responses, identification of themes or risks, and escalation of significant issues to the Clinical Director and PCN BoardEnsure appropriate information governance, GDPR compliance, and data protection arrangements are in placeCoordinate annual reviews of PCN policies, SOPs, and governance documentationSupport internal and external audits and ensure actions are tracked and deliveredBoard and Executive Support
Act as board coordinator to the PCN Board, planning agendas, and recording accurate minutesEnsure timely reporting to the Board on performance, risks, finance, workforce, and contractual complianceSupport the Clinical Director with governance advice and operational briefingsEnsure Board decisions are implemented, tracked, and reviewedManage relationships with external advisors where required (e.g. accountants, HR, legal)CQC and Regulatory Compliance
Act as PCN lead for CQC readiness, supporting member practices with system-wide assuranceCoordinate PCN-level responses to CQC inspections, actions, and improvement plansSupport practices to align governance arrangements and evidence consistent standards across the networkDES Contracts and Contractual Management
Lead on the review, implementation, and ongoing management of the PCN DES Contract Ensure all DES requirements, service specifications, and reporting deadlines are metOversee enhanced services, including claims validation, performance monitoring, and assuranceMaintain accurate records of contractual obligations and ensure compliance across all member practicesAct as the main point of contact for the ICB regarding PCN contractual mattersOperational Management and Service Delivery
Provide operational oversight of PCN-funded services and programmesEnsure effective planning, coordination, and delivery of PCN initiativesMonitor performance against key operational and contractual KPIsResolve operational issues proactively and escalate where appropriateEstates and Facilities Management
Lead on PCN estates oversight, working with practices to ensure premises are safe, compliant, and fit for purposeCoordinate estates-related risks, health & safety compliance, and statutory requirementsSupport planning for estates development, utilisation, and improvement projectsAct as liaison with landlords, estates teams, and external providers where requiredEnsure estates considerations are reflected in service planning and workforce deploymentFinancial and Resource Management
Work closely with finance support to oversee PCN budgets, including ARRS and DES fundingEnsure accurate financial reporting, claims submissions, and audit trailsMonitor expenditure against budget and identify financial risks or opportunitiesSupport the development of business cases and funding bidsEnsure value for money and appropriate use of public fundsHave an understanding of accounting software (e.g. Quickbooks)Oversee necessary invoicing for any services or projects delivered
Person Specification
Key competencies Essential
Highly organised with strong attention to detail Confident operating at Board and executive level Strong understanding of NHS governance and accountability Ability to balance operational delivery with assurance and compliance Credible, calm, and professional under pressure Treats all staff with fairness, dignity, and respect, regardless of role or background
Experience Essential
Senior operational management in Primary Care or GP Practice Strong experience of governance, risk management, and assurance Experience supporting Boards or senior leadership teams
Desirable
Working knowledge of CQC frameworks and regulatory compliance Experience managing NHS contracts, DES, or enhanced services Experience of estates or facilities management in a healthcare setting Experience working within a limited company or formal corporate structure Project or programme management experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Maidenhead Primary Care Network
Address St. Marks Hospital
112 St. Marks Road
Maidenhead
Berkshire
SL6 6DU
United Kingdom
Employer's website https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)