About this role
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers.
Key job responsibilities
- 1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
- 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
- 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks.
- 4. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
- 5. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
- 6. Taking additional duties assigned by leadership as business related services and operation scope continue to expand.
- 7. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.
A day in the life
You'll start your day reviewing classification queues and prioritizing items based on delivery targets and regulatory urgency. Throughout your work, you'll research product details, apply the correct tariff or export control codes, and flag items that require further review. You'll join team syncs to discuss process updates, share insights from recent legislative changes, and support junior associates working through complex cases. You may also spend time preparing data for business reviews or testing a new compliance tool alongside your project team.