About this role
Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our ORF4 site in Virginia Beach, VA, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from Day One!
What You'll Do
- Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
- Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
- Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
- Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
- Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
- Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
- Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network. Additional Job Elements to this Hands-On Leadership Role - Lift and move totes up to 49 pounds each - Regular bending, lifting, stretching and reaching both below the waist and above the head - Walking in the FC and around area with great frequency; facilities are over a quarter mile in length - Continual standing and/or walking an average of 5 miles daily - Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned - Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Fun Facts About This Location - Sophisticated Robotics Facility – ORF4 is an Amazon Robotics Sortable Fulfillment Center featuring advanced automation technology.
- Innovation Hub – ORF4 is at the forefront of Amazon's robotics innovation, offering exposure to next-generation fulfillment technology.
- Convenient Location – Situated at 1833 Twin Mills Road, Virginia Beach, VA, it's only about a 30-minute drive (~21 miles) from Norfolk International Airport (ORF).
- Close to the Beach – The Oceanfront area is just a 15-minute drive from the site – imagine your lunch break views!
- Outdoor Paradise – Home to several state parks, protected beaches, wildlife refuges, and cypress swamps – perfect for nature lovers!
- Military Community – Virginia Beach is home to several military bases, creating a strong, patriotic community with excellent infrastructure.
- 35 Miles of Beaches – The city boasts 35 miles of stunning coastline along the Atlantic Ocean, plus a famous three-mile boardwalk.
- Resort Living – Iconic hotels like the Historic Cavalier Hotel and Beach Club and the Marriott Virginia Beach Oceanfront Resort are nearby, giving the area a resort-town vibe year-round.