About this role
Summary The Shift Supervisor oversees team members to maintain operational standards set by the Manager. This role heavily emphasizes exceptional customer service, product quality, and maintaining a positive attitude.
Responsibilities Operations Management
- Work alongside staff to ensure product satisfaction and strictly enforce Verns Pizza operating standards.
- Assign duties, ensure optimal staff coverage, and assist in various roles during busy periods to maintain efficiency.
- Ensure staff adherence to all policies regarding food safety, cash handling, and breaks.
- Escalate complex customer or employee issues to management.
- Personnel Management: Lead by example, treat customers respectfully, and react constructively to shift challenges.
- Provide specific direction, support, and training to new and existing staff.
- Foster a supportive work environment and report on team performance to the Manager.
- Assist with recruitment and retention strategies.
- Health & Safety: Comply with occupational health and safety legislation.
- Enforce safe work practices and ensure all safety policies are followed during the shift.
- Immediately inform the Manager of any injuries, unsafe conditions, or security incidents.
Qualifications
- At least one year of supervisory or management experience in the restaurant industry.* Demonstrated leadership, strong communication skills, and a positive attitude.* Ability to work independently, collaborate as a team player, and effectively manage long shifts.* Fit body to be able to reach, bend, stoop and lift up to 20 kgs.