About this role
Renova Dry Eyes is an optometry clinic that is offering Endoret drops - https://www.labtician.com/product-knowledge/endoret-prgf/, which are serum tears that are processed for improved outcomes for patients with moderate-to-severe dry eyes. A normal workday would include seeing patients to acquire a specimen, processing the specimen for fabricating tears, and then delivering the product to patients.
Your responsibilities will include
- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for processing.
- Confirming that all sample tubes and plasma collection bottles are labeled properly.
- Flexibility to work in other modules of the donation process (Reception and Processing).
- What you will bring to the role: Graduate of an approved Laboratory Assistant program or equivalent are preferred.
- Phlebotomy experience is an asset.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.Strong customer/patient service with the ability to relate to patients and clients even in stressful situationsStrong empathy, flexibility, adaptability to change, and problem-solving skillsAbility to maintain the strictest standards of patient privacy and confidentiality.
- High school diploma or higher education.At least one year of phlebotomy experience in the hospital/industry.Certification or qualification in recognized courses related to phlebotomy is an asset.
- Excellent bedside manners and interpersonal communication skillsProficiency with computers and related peripherals Mandatory training is going to be November 26, 2026.