About this role
Role Summary
We are looking for an experienced, hands-on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.
Key Responsibilities
- Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
- Build and configure Amazon Connect Contact Flows and IVR journeys.
- Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.
- Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.
- Participate in end-to-end Amazon Connect implementations and migration activities.
- Troubleshoot technical issues and take end-to-end ownership of problems through resolution.
- Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Required Skills
- Strong hands-on Amazon Connect implementation experience.
- *Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations*.
- Experience integrating Amazon Connect with other AWS services and enterprise applications.
- Experience with A*mazon Connect migration* and production implementations.
- Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.
- AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.
Candidate Profile
The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.
Work Requirements
- Must be able to support *Eastern Time Zone working hours/overlap*.
- Resource should be deployable from a client-approved delivery location.
- Ability to join the team quickly and contribute immediately is important.
Job Type: Full-time
Pay: $95,000.00-$105,000.00 per year
Experience
- Amazon Connect: 3 years (required)
- Contact Flows: 3 years (required)
- IVR: 3 years (required)
- AWS Lambda: 3 years (required)
- API integrations: 3 years (required)
Work Location: Hybrid remote in Toronto, ON (Toronto District)