About this role
Are you passionate about the beauty industry, thrive in a fast-paced environment, and love creating exceptional client experiences?
Kroma Salon is looking for a professional, personable, and highly organized Salon Receptionist to join our award-winning team at our Midtown Toronto location.
At Kroma, we believe that an exceptional salon experience begins the moment a client walks through our doors. As the first point of contact, you?ll play an essential role in creating a welcoming, elevated atmosphere while supporting our talented team of stylists.
If you?re motivated, detail-oriented, and excited to grow within a luxury salon environment, we?d love to meet you.
What We Offer
- Competitive compensation
- Opportunities for professional growth and development
- A welcoming, collaborative, and upscale work environment
- Team-building events and experiences
- Employee benefits and exclusive product and service discounts
- Vacation pay
- The opportunity to work alongside a talented, passionate, and award-winning team
Who We?re Looking For
Our ideal candidate has a minimum of one year of relevant experience in reception, customer service, or a similar client-facing role.
We?re looking for someone who
- Delivers exceptional customer service with warmth, professionalism, and confidence
- Thrives in a busy, fast-paced environment and can manage multiple priorities
- Is highly organized, proactive, and detail-oriented
- Communicates clearly and professionally with clients and team members
- Demonstrates a positive, respectful, and solutions-oriented attitude
- Is adaptable, self-motivated, and eager to learn new processes
- Works collaboratively and takes initiative to support the team
- Has an interest in the beauty, hair, and wellness industry
- Maintains a polished, professional appearance that reflects our salon environment
- Is comfortable learning and using salon booking software (Zenoti)
Key Responsibilities
- Welcome clients and ensure an exceptional experience from arrival to departure
- Manage incoming phone calls, emails, and client inquiries professionally and efficiently
- Schedule, confirm, modify, and coordinate appointments using our booking system
- Process client checkouts, payments, and transactions accurately
- Communicate appointment updates and schedule changes to stylists
- Support stylists, apprentices, and fellow team members to ensure seamless daily operations
- Assist with retail product recommendations and sales
- Maintain a clean, organized, and welcoming reception area
- Proactively identify opportunities to improve the client experience and salon workflow
- Assist with additional administrative and operational responsibilities as required
Qualifications
- High school diploma (required)
- Minimum one year of relevant experience preferred
- College or university education considered an asset
- Experience with MacOS preferred but not required
- Familiarity with Zenoti or similar appointment-booking software is an asset
- Strong communication, organizational, and multitasking skills
Our Core Values
Passion | Collaboration | Transparency | Commitment | Community
These values guide everything we do, from the relationships we build with our clients to the supportive culture we create for our team.
Location & Work Environment
This position is based at Kroma Salon?s Midtown Toronto location.
Please note that Kroma Salon is a busy, high-energy environment. This is an active, client-facing role that requires standing for extended periods throughout the day.
Ready to Join the Kroma Team?
If you?re passionate about delivering exceptional service and want to be part of a team that values professionalism, creativity, and growth, we encourage you to apply.
Discover more about us on Instagram: @kromasalon
Pay: $17.20 per hour
Benefits
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Experience
- receptionist: 1 year (preferred)
Work Location: In person