About this role
Previous experience with countertops and stone is strongly preferred
*Responsibilities*:
Provide exceptional customer service by greeting and assisting customers upon entry to the showroom
Assist in selecting products which are best suited to the needs of each individual customer
Prepare quotes for customers upon completion of design consultation including discussion of warranties, basic care and maintenance of stone surfaces, etc.
Follow-up with prospective customers to secure sales
Assist with maintaining accurate pricing details in the system
Recommend new products which should be brought in to showroom and assist with organizing displays, etc.
Regularly check and verify inventory levels to ensure that in-stock items are available to customers
Answer incoming customer phone calls, provide information where needed or take and relay messages to other employees
Expedite the resolution of any customer issues or complaints
Assist Project Coordinator and General Manager with any special projects as required
*Requirements*:
Must be able to work retail hours including Saturdays
Must be able to work 1 day per week in Collignwood showroom.
Exceptional customer service, communication, problem-solving and people skills
Previous experience in kitchen and bath industry or design experience would be an asset
Excellent organization skills and the ability to multi-task
Self-starter who is able to work in a fast paced environment with great attention to detail
Dependable, resourceful, friendly and customer-oriented
Knowledge of Windows-based computer software
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate
- Guelph, ON: reliably commute or plan to relocate before starting work (required)
Experience
- sales: 3 years (required)
- Customer service: 1 year (preferred)
- Kitchen Cabinet: 3 years (required)
Work Location: In person