About this role
Overview
As a Hotel Front Desk Clerk, you?ll welcome guests, support a smooth check-in and check-out experience, and help make each stay comfortable. You?ll serve as a helpful point of contact, sharing clear information and coordinating with colleagues to address guest needs.
Responsibilities
- Welcome guests, confirm reservation details, and assist with check-in, check-out, and front desk inquiries.
- Answer calls demonstrate professional phone etiquette, and direct requests to the right team.
- Provide attentive customer service and guest services, respond to questions, and help resolve concerns with courtesy.
- Coordinate with hotel colleagues to share relevant updates and support a welcoming, organized front desk.
Qualifications
Required: Clear communication, courteous phone etiquette, customer service skills, and the ability to manage guest requests accurately while supporting front desk operations. Preferred: Hotel experience, and a background in hospitality or guest services. Bilingual or multilingual abilities are valued for welcoming and assisting guests from diverse backgrounds.
Your impact
Thoughtful, timely assistance helps guests feel welcome and enables colleagues to respond consistently.
Pay: $20.00-$21.50 per hour
Expected hours: 30.0 ? 40.0 per week
Benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Experience
- hotel front desk: 1 year (preferred)
Work Location: In person