About this role
Looking for a career to utilize your experience in older adult care? Join our team and help older adults thrive while supporting families and empowering Care Professionals. As a Service Coordinator, you'll use your administrative excellence, caregiving skills and empathy. Your problem-solving abilities and calm demeanor will be valuable as you balance the needs of clients, families, and Care Professionals. Join a collaborative team committed to helping older adults live well at home while providing Care Professionals with the support they need to succeed. Here, your work will make a meaningful impact every day.
BENEFITS
- Extended health, dental, prescription, and life insurance Health Spend Account RRSP match Paid time off Free onsite park WORK ENVIRONMENT Supportive team culture Comprehensive training and franchise support Full-time hours Office shifts: Wednesday-Saturday (days) On-call shifts: Wednesday-Saturday (evenings, from home)
RESPONSIBILITIES
- Answer calls and provide exceptional customer service Coordinate client and Care Professional schedules Foster strong client-Care Professional relationships Address concerns and resolve issues promptly Communicate effectively with clients, families, and staff Maintain accurate records and compliance standards
QUALIFICATIONS
- Strong communication skills Positive attitude and sense of humor Organized Ability to multitask and respond with urgency Proficiency in Microsoft Office A Valid Driver's License & Reliable vehicle Business or management experience preferred Professional experience caring for an older adult required ABOUT HOME INSTEADHome Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home.
We value compassion, excellence, and meaningful relationships.