About this role
Over 75 years of Healthcare Leadership! Welcome to one of Canada?s oldest full-service healthcare clinics. Since 1946, the Albany Medical Clinic has been providing a wide range of quality community based healthcare services to the East Toronto community, all under one roof. Albany Medical Clinic is conveniently located steps from Broadview Subway Station.
Albany Medical Clinic has 40 family doctors and more than 30 different specialists supported by a team of staff including nurses and other direct physician supports.
We are currently looking for an experienced medical receptionist to support one of our physician teams.
Duties
- Greet patients warmly and manage multi-line phone systems with professional phone etiquette
- Schedule patient appointments using EMR systems PSS
- Patient Check-In & Demographic Update
- Verify all key patient information (Health card number, version code, expiration date, address, phone number, DOB, pharmacy information, email and voicemail consents, roster status).
- Prepare invoice and process payments as per physician instructions
- Reschedule/cancel appointments as required
- Respond to physician messages/tasks especially for booking patients within specified timeline;
- Calling patients with appointment reminders
- Schedule pap visits, flu shots; Schedule diabetic patients for periodic visits
- Facilitate communication between patients and healthcare providers to ensure care plans are well documented
- Uphold confidentiality standards in accordance with HIPAA guidelines
Qualifications
- Minimum 1 year experience working as a medical receptionist
- Knowledge of Telus PSS is an asset
- Strong knowledge of medical terminology
- Excellent computer skills
- Exceptional organizational skills with attention to detail in documentation review and record keeping
- Ability to handle sensitive information discreetly while maintaining compliance with PHIPA regulations
- Strong customer service orientation with the ability to manage multiple tasks efficiently in a fast-paced environment
Pay: $19.00-$24.00 per hour
Benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Experience
- medical receptionist: 1 year (required)
Work Location: In person