About this role
*AutoShack *
$26.00?$29.00/hour + Monthly Performance Commission
Full-Time | On-Site | Typically 38?44 Hours Per Week
About the Role
AutoShack is hiring an experienced *Assistant Store Manager* to help lead our Orleans retail store.
This is first and foremost a *sales leadership position*. You will support the Store Manager in driving sales performance, coaching associates, maintaining customer service standards and ensuring the store operates properly throughout the day.
You are expected to lead from the floor, observe customer interactions and coach associates in real time on *upselling, product bundles, Extended Warranty presentations and closing sales*.
When the Store Manager is away, you will act as *Manager-on-Duty* and take responsibility for the store during your shift.
What You?ll Do
Sales Leadership ? Approximately 50%
- Coach associates on in-person and inbound phone sales
- Train employees to ask the right questions and identify the customer?s complete needs
- Coach appropriate upselling, complementary products and product bundles
- Reinforce proper Extended Warranty presentations
- Monitor Average Order Value, warranty performance and return rates
- Observe sales interactions and provide real-time coaching
- Step into customer conversations and demonstrate strong sales execution
- Help associates build value and confidently close sales without overselling
- Support daily sales goals and hold the team accountable for execution
Customer Service & Shift Leadership ? Approximately 25%
- Act as *Manager-on-Duty* when assigned
- Maintain a visible leadership presence on the sales floor
- Keep customer service moving at the counter and by phone
- Direct employees based on customer traffic and workload
- Resolve escalated customer issues professionally
- Assign daily priorities and follow up on completion
- Monitor attendance, professional conduct and shift performance
- Maintain staffing coverage during peak periods
- Support training and development of Retail Sales Associates
Inventory & Store Operations ? Approximately 25%
- Supervise receiving, put-away and inventory accuracy
- Ensure correct bin locations and inventory procedures are followed
- Investigate discrepancies and escalate unresolved issues
- Support cycle counts, transfers and returns
- Maintain clean, organized and customer-ready store conditions
- Support scheduling, coverage and labour control
- Enforce company policies, SOPs and safety requirements
- Ensure operational tasks are completed properly before shift handover
What We?re Looking For
- 3+ years of progressive retail, supervisory or management experience
- 2+ year with direct responsibility for employees, scheduling and inventory
- Proven ability to coach and improve *sales performance*
- Comfortable teaching upselling, cross-selling and closing techniques
- Strong customer-service and communication skills
- Comfortable managing KPIs and individual employee performance
- Hands-on leader who leads from the floor, not from behind a workstation
- Confident making decisions while acting as Manager-on-Duty
- Organized, reliable and able to operate without constant supervision
- Comfortable in a structured, performance-driven retail environment
Assets
- Experience in a corporate or multi-location retail environment
- High-volume retail experience
- Automotive, automotive parts or technical retail experience
Compensation
Hourly Rate: $26.00?$29.00, based on experience
This position also includes *monthly performance commission* based on both individual and store results.
Individual Performance
- Average Order Value
- Extended Warranty Sales
- Return Rate
Store Performance
- Store Sales Performance
- Calls Answered / Declined
- Inventory Compliance
Strong sales and store execution provide the opportunity to earn additional income above the hourly wage.
What Success Looks Like
A successful Assistant Store Manager is more than a senior associate.
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