About this role
Seymour Health Centre has been serving the Greater Vancouver community since 1937. Our multidisciplinary team includes family physicians, specialists, nurses, medical office assistants, and other healthcare professionals working together to provide high-quality patient care.
We are currently looking for a Full-time Front Receptionist to join our team at our Vancouver location. As one of the first points of contact for patients, the Front Receptionist plays an important role in creating a welcoming and positive patient experience while keeping our busy clinic running smoothly.
We are looking for someone who is organized, dependable, comfortable working in a high-volume environment, and able to manage multiple priorities while maintaining a friendly and professional approach.
Applicants must have a minimum of one year of experience working in a medical clinic.
*Schedule:* Monday to Friday, 9:30 a.m. to 6:00 p.m.
*Position:* Full-Time, Permanent
*Hours:* 40 hours per week
Responsibilities include
- Greeting patients and providing assistance in a friendly and professional manner
- Assisting patients with our Chime self-check-in kiosk and troubleshooting basic check-in issues
- Monitoring patient arrivals and the front reception area
- Directing patients to the appropriate area of the clinic
- Booking and coordinating patient appointments, including appointments for our Rapid Access Clinic
- Answering a high volume of telephone calls and responding to clinic emails
- Communicating messages between patients, physicians, and clinic staff
- Handling upset or challenging patients calmly, professionally, and with empathy
- Linking and scanning medical reports and other documents into the EMR
- Sending and receiving faxes
- Processing payments and accurately billing patients for uninsured services
- Ensuring the waiting room and front reception area are kept clean, tidy, and presentable throughout the day
- Organizing and maintaining the clinic?s biomedical waste boxes
- Monitoring and ordering office stationery and supplies as needed
- Monitoring and ordering staff room coffee and related supplies
- Receiving and organizing clinic deliveries
- Assisting with other administrative and clinic duties as required
The successful candidate must demonstrate
- Exceptional customer service skills
- Patience and empathy when assisting patients
- Strong communication and interpersonal skills
- The ability to multi-task and manage competing priorities in a fast-paced environment
- The ability to think independently, use good judgment, and find practical solutions when unexpected issues arise
- Resourcefulness and initiative when faced with problems
- Reliability and punctuality
- Strong attention to detail and organizational skills
- The ability to remain composed under pressure
- Comfort using computers and learning new clinic systems
- A willingness to support colleagues and contribute as a team player
- The ability to work independently when required
- A friendly, polite, and professional manner with both patients and colleagues
- A willingness to learn and adapt to changing clinic needs
- An interest in building a long-term career and growing within Seymour Health Centre
- Minimum Requirements
- Previous experience working in a medical clinic or physician?s office
- Previous experience using MedAccess EMR
- Strong computer and administrative skills
- Proficient in spoken and written English
- Additional languages are considered an asset
We are looking for someone interested in a long-term position who takes pride in providing excellent patient service, supporting their colleagues, and growing within the organization.
If you meet the above qualifications, please submit your resume for consideration.
Compensation and benefits will be discussed during the interview process and are competitive based on experience.
Thank you for your interest in Seymour Health Centre. We appreciate all applications; however, only candidates selected f