About this role
*Position Summary: *
The Clinical Services Manager (CSM) is a senior health care leader responsible for overseeing clinical operations at Foothills Country Hospice Society (FCHS). This includes managing the delivery of patient care, leading clinical staff and patient support volunteers, and ensuring compliance with relevant regulations and standards. The CSM works closely with the Executive Director, Medical Director and Leadership Team to develop and implement strategies that promote safe, high-quality, patient-family-centred care using a palliative care approach.
The CSM is an experienced Registered Nurse with health care management experience, a thorough knowledge of clinical operations in a hospice setting, an understanding of the realities of working within a nonprofit organization, and a commitment to leading and supporting a team of clinical professionals and patient support volunteers. The role requires strategic thinking, sound decision-making that benefits the organization in the long term, and the ability to manage multiple priorities under pressure. The CSM is an effective leader with demonstrated success guiding change, bringing staff through transitions while maintaining quality care. The CSM champions FCHS's commitment to diversity, equity, inclusion and reconciliation, helping to create a culturally safe environment for patients, families, staff and volunteers.
About Foothills Country Hospice Society
Foothills Country Hospice Society (FCHS) is a hospice providing compassionate, person-centred end-of-life care and bereavement support to individuals and families throughout the Foothills community. Our team is committed to creating a safe, respectful environment where residents and their loved ones are supported with dignity and compassion throughout their end-of-life journey.
Working at FCHS means being part of a close-knit team where relationships matter, every voice contributes, and the work you do has a meaningful impact on residents, families, and our community.
*Position
Responsibilities Include
- Provides leadership and strategic direction for clinical operations and initiatives.
- Contributes to the development of FCHS's strategic goals and priorities.
- Collaborates with the Clinical Practice Lead (CPL) and the Social Work & Grief Support Lead in the recruitment, performance review, discipline and mentorship of clinical and social work staff.
- Builds and maintains a strong, collaborative working relationship with the Medical Director to support clinical quality, patient safety, policy development and physician engagement.
- Works collaboratively with the Executive Director, CPL and interdisciplinary team to support excellent patient-family-centred care.
- Maintains clear, timely and open communication with the Executive Director, Leadership Team, clinical staff and volunteers so that information is shared consistently across shifts and teams.
- Supports the development and implementation of clinical programs and initiatives that support patient-family-centred care.
- Fosters a culturally safe, inclusive environment in clinical services, integrating diversity, equity, inclusion and reconciliation into clinical policies, programs, and education.
- Participates in the recruitment and orientation of patient support volunteers.
- Identifies the need for and makes recommendations regarding policies and operational procedures to ensure best practice, and ensures all clinical policies are reviewed and revised on a regular schedule.
- Drives continuous quality improvement and innovation in clinical services, using research and evidence-informed practice to ensure standards of excellence in hospice care are in place and maintained.
- Ensures compliance with all applicable standards, including Assisted Living Alberta (ALA) and Accreditation Canada, and ensures audits are completed as required.
- Leads the Quality Improvement and Accreditation process and prepares the hospice team for Accreditation cycl