About this role
Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.
As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.
We are currently looking to hire a:
Case Manager
1 ? Full-Time Position
The Integrated Housing Supports (IHS) BRIDGES program is a comprehensive and collaborative support service for residents who are vulnerable and have complex needs living within two Toronto Community Housing buildings, 4175 and 4205 Lawrence Avenue East in Scarborough.
Using a hub model of service, this position will be a part of the multi-disciplinary IHS team who will work collaboratively to ensure that skill enhancement and services are in place for residents to maintain their housing and to improve their physical as well as mental health and substance use challenges. Members of the team will also be responsible for liaising with local businesses, community partners, the onsite Community Safety Team and others to foster positive relationships between clients and their community.
*Reporting To: *Manager, Community Services
*Purpose: *
The Case Managers will provide clients and families with front-line case management support through a range of services including advocacy, education, making internal and external referrals while using a housing first approach.
Key Areas of Responsibility
Direct Client Support
- Facilitate ongoing assessments, service plans, referral coordination and discharge plans for the client and their family.
- Facilitate internal move-in practices/protocols with new clients, per program standards and guidelines.
- Orient new clients to the housing environment and program services.
- Conduct and support wellness checks.
- Meet with low-moderate need clients regularly. Holding a caseload of 25 to 30 residents.
- Assist with the development of tenant support/goal plans.
- Focus on assisting clients with tenancy related matters, such as:
o Rent payments
o Landlord disputes
o Reducing high risk behaviors
o Coping within a communal environment
o Engaging within the life of the tenant community
- Provide supportive counseling, information, and referrals.
- Practice using a harm reduction philosophy and connecting clients with harm reduction resources.
- Aid neighborhood integration and community mapping.
- Advocate for and assist with any pest control/eradication efforts as required.
- Continually assess the environment for safety and security issues and recommend action to address any deficiencies.
- Coordinate/facilitate tenant meetings to promote direct client participation in the Plan services/activities for dialogue in relation to issues/concerns that clients may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment.
- Identify opportunities to strategically align with existing City strategies, community programs, and for further service development to address changing community needs and critical service gaps to reduce barriers and increase access to resources and critical supports.
Partnerships & Collaboration
- Reach out to community partners (e.g. other housing services, Scarborough hospitals, and other community supports) as a source of referrals.
- Coordinate with other housing stabilization staff across Scarborough to provide a continuum of client supports (e.g., Landlord Re