About this role
JOB DESCRIPTION Section A
- Position InformationJob title: Head of QualityDepartment: QualityReports to: Chief Executive OfficerLocation: On-Site
- Sudbury, OntarioSection B
- Job PurposeThe Head of Quality is responsible for establishing, leading, and continuously improving the company's Quality Management System (QMS) in alignment with ISO standards and regulatory requirements using Risk Based Methodologies.
This role ensures that all products, services, and operational processes meet the highest quality, safety, and compliance standards within the mining technology sector. The position plays a critical leadership role in embedding a culture of quality, risk management, and continuous improvement across the organization.
- Section C - Key Duties and ResponsibilitiesEssential duties are marked with (E).Quality Strategy & Leadership Develop and implement the company-wide Quality and Risk Reduction Strategy aligned with business objectives.
- (E) Lead the Quality function across Engineering, Manufacturing, Supply Chain, and Service teams.
- (E) Establish Risk Based KPIs and performance dashboards for each macroprocess.
- Report quality performance and risk metrics to executive leadership.
- (E) Lead implementation, certification, and maintenance of relevant ISO standards, including ISO 9001:2015 transition to ISO 9001:2026 and ISO 27001:2022.
- (E) Act as the Management Representative for ISO certifications.
- (E) Manage internal and external audits and ensure audit readiness at all times.
- (E) Maintain QAN/QAR certifications.
- Develop and maintain production surveillance audits and product inspections Compliance & Regulatory Management Maintain document control systems and quality records.
- (E) Oversee risk assessments and mitigation plans.
- Interface with regulatory bodies and certification agencies.
- Operational Quality Assurance Establish quality control processes for product design, development, and manufacturing.
- (E) Oversee supplier quality management and audits.
- Manage non-conformance reporting (NCR), CAPA processes, and root cause analysis.
- (E) Drive defect reduction and process optimization initiatives.
- Continuous Improvement Lead continuous improvement projects.
- Promote a company-wide quality culture.
- Conduct training programs on quality standards and compliance.
- Facilitate root cause analysis and corrective actions for recurrence prevention.
- (E) Team Leadership Build and manage the Quality team.
- (E) Define roles, responsibilities, and performance objectives.
- Develop succession planning and capability development programs.
- Key Deliverables Successful ISO certifications and surveillance audits.
- Reduced product non-conformances and defect rates.
- Improve customer satisfaction metrics.
- Established risk management framework.
- Strong audit and compliance record.
- GeneralOther duties as assigned.
Section D - QualificationsEducation Bachelor's degree in engineering, Quality Management, Industrial Engineering, or a related field.
Master's degree preferred, (MBA, Engineering, Quality Systems) American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) preferred, ASQ Certified Quality Engineer (CQE) Experience Progressive experience leading a Quality Management System (QMS) in a manufacturing or industrial technology environment 10+ years.
Operational Excellence, Manufacturing Engineering, Lean concepts, Value Stream Mapping etc. Supplier Management with First Article requirements, NPD new product development to product realization APQP, PPAP, FMEA, MSA. Above-average computer skills with proficiency in Microsoft Office. Above-average computer skills with CAD software. Section E - Skills and Competencies Strategic and risk-based thinking using a systems approach to quality management. Strong regulatory knowledge. Risk management expertise. Analytical and problem-solving skills. Executive-level communication. Change management leadership. High integrity and governance focus. Section F - Physical and