About this role
Competition # : 50243 Department: Cyber Security & Digital SolutionsLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPG Closing Date: 19-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)About UsAt CSDS, we prioritize people?both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations.
As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered. We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs. Joining CSDS means contributing to work that makes a real difference.
From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians. Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs?and anticipate tomorrow's challenges.
About Our OpportunityReady to make a meaningful impact after hours? As a Field Services Multidisciplinary Technical Specialist (Evening Shift), you'll play a critical role in supporting essential digital services in a 24/7 environment serving government and healthcare across Nova Scotia. You will provide advanced technical support, coordinate complex incidents and operational activities, lead after-hours technical work, and provide guidance and escalation support to team members.
This is an opportunity to apply your advanced technical expertise, take ownership of complex technical challenges, lead meaningful work that benefits the public, and collaborate with dedicated teams. If you're passionate about service excellence, thrive on solving complex problems, and enjoy leading, coordinating and mentoring others, this role offers both challenge and purpose. In this role, you will address more complex issues that cannot be resolved at Tier 1, serving as a subject matter expert and providing technical guidance to your peers.
You will also be responsible for planning and leading maintenance and upgrade activities, ensuring the availability and security of digital solutions and their underlying infrastructure. Building effective, collaborative, high-impact relationships with clients, peers, colleagues, and management, you will be characterized by mutual trust and respect.
- Primary AccountabilitiesIn this role, you will: Take ownership of complex technical escalations and coordinate resolution across appropriate technical and support teams.
- Lead and coordinate technical work while providing guidance and support to team members as required.
- Maintain and improve the availability, security and performance of digital systems and infrastructure.
- Provide advanced support for connectivity, endpoint hardware, software, printing and related technical issues in onsite and remote environments.
- Collaborate with clients, peers, vendors, technical teams and leadership to deliver consistent, high-quality service.
- Understand client priorities and the operational impact of service interruptions, particularly when supporting critical healthcare environments.
- Communicate the status, impact, progress and resolution of complex issues clearly to clients and stakeholders.
- Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure a consistent level of service.
- Act as a liaison between CSDS and client de