About this role
Overview
Tactical Security Guard ? RBC Bank
Onyx Guard Services Inc.
Position Summary
Onyx Guard Services Inc. is seeking a professional, alert, and dependable *Tactical Security Guard* to provide security services at an RBC Bank location.
The successful candidate will be responsible for maintaining a safe and secure environment for bank employees, customers, and visitors. This position requires a strong security presence, excellent customer service skills, sound judgment, and the ability to respond professionally to potentially threatening or emergency situations.
As a Tactical Security Guard working in a financial institution, you must maintain a high standard of professionalism, appearance, confidentiality, and situational awareness at all times.
Key Responsibilities
- *Visible Security Presence:* Maintain a professional and approachable security presence within the bank to deter criminal activity, disruptive behaviour, and potential threats.
- *Customer and Employee Safety:* Monitor the banking environment to help ensure the safety of employees, customers, and authorized visitors.
- *Access Control:* Observe individuals entering and leaving the bank, identify suspicious behaviour, and follow established procedures regarding unauthorized access or security concerns.
- *Threat Assessment:* Remain alert to suspicious individuals, aggressive behaviour, potential robberies, and other security risks. Report concerns promptly and follow RBC's established emergency procedures.
- *Incident Response:* Respond calmly and professionally to disturbances, verbal confrontations, medical emergencies, and security incidents while prioritizing the safety of everyone on site.
- *Conflict Resolution:* Use effective communication and de-escalation techniques to manage difficult situations without unnecessary confrontation.
- *Emergency Procedures:* Understand and follow site-specific procedures for robberies, lockdowns, evacuations, fire alarms, and other emergencies. Never unnecessarily place yourself, customers, or employees in danger.
- *Patrols and Inspections:* Conduct assigned security checks of entrances, exits, ATM areas, and other designated locations without leaving the assigned security post unattended unless authorized.
- *Reporting:* Prepare accurate, detailed incident reports and immediately notify the appropriate RBC representative and Onyx Dispatch of significant security concerns.
- *Communication:* Maintain professional communication with bank management, employees, Onyx supervisors, Dispatch, and emergency services when required.
- *Confidentiality:* Respect the privacy of customers and protect confidential banking information observed during your duties.
- *Site Compliance:* Follow RBC's security policies, Onyx Guard Services' standard operating procedures, and all applicable Ontario laws and regulations.
- *Professional Appearance:* Maintain a clean, complete tactical uniform and demonstrate professional conduct throughout every shift.
Qualifications and Requirements
Required
- Valid Ontario Security Guard Licence.
- Previous security experience, preferably in a bank, financial institution, commercial property, or other high-security environment.
- Strong observation skills and excellent situational awareness.
- Excellent verbal communication, customer service, and conflict-resolution skills.
- Ability to remain calm and make sound decisions during stressful or potentially dangerous situations.
- Professional appearance and the ability to confidently interact with bank employees and customers.
- Ability to prepare clear and accurate incident reports.
- Reliability, punctuality, and a strong sense of responsibility.
- Ability to follow strict security procedures and maintain confidentiality.
Preferred
- Previous tactical security or financial institution security experience.
- Use of Force training and practical de-escalation experience.
- Emergency First Aid and CPR certification.
- Experience respon